Service Delivery Manager (Contact Centre Manager)

Service Delivery Manager (Contact Centre Manager) At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC''s purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm. The Service Delivery Manager applies a substantial depth of specialist Service Delivery knowledge and expertise to plan, organise, lead and control the work of several team leaders in charge of enabling our clients to meet their Business Registration obligations with ASIC. Location: Traralgon, VIC (approximately 2 hours east of Melbourne) Salary starting from $127,641 (depending on experience) + 15.4 % superannuation Permanent role Applications close at 11:59pm AEST, Sunday, 19 October 2025 The team ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details for more than 3.2 million companies and 2.7 million business names. These registers are a vital source of information for businesses, professionals, government and the public across Australia. The role As a Service Delivery Manager, you will: Provide expert leadership and high-level advice on Service Delivery matters. Set priorities, manage workflows, allocate resources, and evaluate outcomes. Resolve complex and sensitive service issues using sound judgement. Drive strategy and policy development, lead change, and manage ambiguity. Build and manage strategic stakeholder relationships to advance ASIC''s objectives. About you You will also demonstrate: Proven leadership in contact centre or customer service operations, ideally in regulatory or government settings. Strong knowledge of business name and company registration services, with a focus on service improvement. Successful track record in mentoring large, diverse teams to exceed strategic goals. Skilled in using CRM and telephony platforms (e.g. Genesys Cloud) to boost customer experience and efficiency. Executive-level experience in stakeholder engagement, change leadership, and policy influence. Tertiary qualifications highly regarded. ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities. We offer a range of employee benefits including: Attractive superannuation Additional leave entitlements 50/50 hybrid work-from home model Assistance for study and professional development To work with us, you need to be an Australian Citizen and be prepared to complete an ASIC Suitability and Baseline Assessment. ASIC is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr

Created: 2025-10-18