Manager, Security Operations

Manager, Security OperationsJoin us at the Australian Museum and help us achieve our Mission to ignite wonder, inspiredebateand drive changeJob closing date:10:00AM,Wednesday 25March2026 About the Role Step into akey managerialrole at theAustralian Museum, whereyoullhelp safeguard one of the nations most iconic cultural institutions. As Manager Security Operations,youlllead the delivery of security and emergency management across the Museums dynamic, high-profile site-ensuring a safe, welcoming environment for staff, visitors,partnersand the broader community.This is a role with real impact.Youlldrive the implementation of operational security strategies, plans and protocols that support everything from daily operations to major events. Working across infrastructure, people, publicprogramsand partnerships,youllbring a proactive, solutions-focused approach to risk management-balancing safety,serviceand the unique needs of a world-class museum environment.Reporting to the Head of Security,youllprovide both operational leadership and strategic insight, contributing to continuous improvement and organisational resilience.The role is primarily Monday to Friday during core business hours, with flexibility required for evenings and weekends to support events and special activities.Employment Status:GradeClerk 9/10Fixed-term,up to3 yearsFull-time, 35 hours per weekYou will be paid a competitive totalremunerationpackage of $146,941 - $161,924, including an annual salary of $129,464- $142,665, plus employers contribution to superannuation (currently 12%) and annual leave loading.Click on the following links to begin the journey to find your new career at the AM Role Description AM Candidate PackAbout youWe areseekingan ethical and honest leader with a genuine passion for security excellence. You are driven, hands-on and strategic,equally comfortable implementing process improvements as you are in developing long-term operational vision. You are process-driven and innovative, bringing fresh thinking to enhance security operations whilemaintainingrigorous standardsand compliance with regulations. Your integrity and commitment to excellence will set the tone for the Security team and contribute to a culture of continuous improvement and best practice.Yourea confident and capable security professional who thrives in complex, high-visibility environments. Calm under pressure and decisive when it counts, you bring strong operational leadership experience and a proactive approach to risk,safetyand emergency management.You have a solidtrack recordimplementing security strategies, policies and procedures that protect people,assetsand reputation-without compromising on service or experience.Youreequally comfortable on the ground leading teams and at the table contributing to strategic planning and continuous improvement initiatives.A natural communicator, you build trusted relationships across diverse stakeholder groups-from frontline staff and contractors to executive leaders and external partners. You lead with integrity, sound judgement and a solutions-focused mindset, andyouremotivated by the responsibility of keeping a vibrant public institution safe,secureand resilient.Ifyourelooking to take on higher-grade duties and make a meaningful impact within a major cultural institution,wedlove to hear from you.Key knowledge and experienceMinimum 10 years operational security experience in control room supervision, emergency management, and risk assessments across public venues, including large-scale events and VIP protection.Technicalexpertisein electronic security systems, fire detection, CCTV, advanced alarm technologies, and emergency management systems aligned with museum standards and NSW Security Industry Act 1997 requirements.Team leadership and training delivery including planning and supporting security and operational stakeholder training programs, withdemonstratedability to develop and lead security management teams.Operational procedures and documentation including incident reporting, investigation, intelligence analysis, procedure writing, and policy development for security operations.Security services management with proven skills in contract management, crowd management coordination, and resource planning for exhibitions, events, and emergency response situations.Cert IV in Security and Risk Management and Cert IV Training and Assessment (desirable); strong business writing skills and negotiation capabilities.Essential requirementsPossession of relevant security licences for NSW including 1AE, capable of achieving 2ABCD.A satisfactory Working with Children Check (WWCC).Flexibility and willingness to work irregular hours in support of 24/7 evolving security and crisis events.About The Australian Museum The Australian Museum is trulya great placeto work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations culture; and continue to develop world-leading science, collections,exhibitionsand education programs. Recent staff survey results confirm that our staff feel valued,acceptedand supported and that they believe the AM is an inclusive workplace. AM staff also reporta high levelof job satisfaction. The AM islocatedon the homelands of the Gadigal people and acknowledges and pays respect to the Gadigal people as the custodians of the land,skyand waterways, paying respect to Elders past and present. Check out our current exhibitions and eventshere. Benefits Besides working together with other like-minded people, you will have access to professional development and dedicated Wellbeing programs. How to apply Applicants mustsubmit(ifsubmittedas attachment, please upload as PDF): A one to two page covering letter which addresses the role descriptions essential requirements, keyknowledgeand experience. Resume As part of the online application process, you will be prompted to answer two targeted questions. The Australian Museum faces the unique challenge of protecting irreplaceable cultural and scientific collections whilemaintainingwelcoming public access and supporting diverse programs including after-hours events, school groups, and special exhibitions. Describe a situation whereyou''vehad to balance security requirements with operational accessibility. How did you assess the risks, engage stakeholders, and what security protocols or innovations did you implement to achieve bothobjectives?(300 words maximum) As Manager,Security Operations,you''llbe responsible forsetting standards and building a high-performing security team within a major cultural institution. Tell us about a time when youidentifiedgaps in security operations or team performance. What was your approach to diagnosing the issues, implementing improvements, and measuring success? How did you ensure yourteam maintainedcompliance while embracing the changes?(300 words maximum) For more details, Frequently Asked Questions and how to apply for the role go toI Work for NSW. The successful applicant will be subject to national criminal records check. As recommended by Australian Technical Advisory Group on Immunisation (ATAGI), the Australian Museum encourages all applicants who can be safely vaccinated for COVID-19, to be so. Contact person:Michael Grant-Cook,Head of Security,Inclusive and welcomingThe Australian Museum is an NSW Public Service organisation and aims to attract andretainthe right people for the right jobs. The AM is a diverse and inclusive workplace where genuine participation and contribution is enabled, and everyone, regardless of their background, identity or circumstances is valued,acceptedand supported to thrive at work. This means that we are embedding diversity and inclusion in everything we doon a daily basis, whether it be our recruitment processes, workplace culture, career development programs, customer service or policies and procedures. If we can make some adjustments to our recruitment process to better enable you to shine, please reach out to the contact person or note this in your application.

Created: 2026-05-01