Retail Security Officer

Security Officers | Townsville Shopping CentreWe are currently seeking Retail Security Officers to join our team on a casual As a Security Officer at Townsville Shopping Centre, youll support the largest retail centre in the relaxed coastal city of Townsville. Youll play an active role in maintaining safety and ensuring smooth daily operations by assisting customers, responding to incidents and working alongside centre management. Your responsibilities will include: Providing high-quality customer service and front-line support Identifying and resolving potential risks and issues proactively Responding to all medical and security incidents Accurately reporting and recording incidents during your shift Responding to emergencies in line with site protocols Building professional relationships with emergency services Using conflict resolution and de-escalation techniques effectively To be successful in this role, you will need: A current QLD Security License with valid Crowd Control function Valid First Aid and CPR certificates Strong written and verbal communication skills A customer-first attitude with strong interpersonal skills Flexibility to work within a rotating 24/7 roster High personal integrity and grooming standards Previous experience in regulated environments (desirable) What we offer: Full professional uniform provided Stable, long-term employment opportunities On-site training and ongoing professional development A supportive, inclusive team environment Trident is an equal opportunity employer and actively encourages applications from Aboriginal and Torres Strait Islander candidates.Trident Services Australia is a national leader in integrated service delivery, specializing in cleaning and security solutions across retail centers and airports across Australia. We are proud to deliver high-quality and client-focused security services at Townsville Shopping Centre!Were proud to deliver high-quality, client-focused security services at Townsville Shopping Centre. Apply now to join our team.Additional information Flexible shifts available - day or night Professional uniforms and training provided Immediate start available

Created: 2026-05-01