Senior Technical Support Lead CHESS

Senior Technical Support Lead CHESS ASXJoin to apply for the Senior Technical Support Lead CHESS role at ASX.When you join ASX, you''re joining a company with a strong purpose to power a stronger economic future by enabling a fair and dynamic marketplace for all.As a leading global securities exchange, ASX offers a dynamic environment where you will contribute to the critical market infrastructure.About The RoleAs a Senior Technical Support Lead with expertise in AWS, you will lead the application support team ensuring effective operation, maintenance and support of the critical market service CHESS. Your responsibilities include leading Level2 technical support, coordinating support activities, documenting processes, building team capability, testing and supporting CHESS upgrade projects, managing incidents and service requests, problem & change management, and ensuring high levels of customer satisfaction.What You''ll DoLead and mentor a team of application support analysts, ensuring adherence to established processes and service level objectives.Provide 2nd level support for CHESS across production, business continuity, higher testing, and nonfunctional testing activities.Contribute to the effective management of all aspects of IT systems, including planning, implementation, operation and maintenance of the critical service.Document CHESS technology run processes aligned with industry best practice and ITIL/COBIT frameworks.Oversee logging, tracking and resolution of applicationrelated incidents and service requests, perform rootcause analysis and coordinate with other IT teams for permanent resolution.Monitor application performance and availability, plan and execute maintenance activities such as patches, upgrades and configuration changes.Maintain support documentation including FAQs, knowledgebase articles and troubleshooting procedures.Provide dashboards and updates to senior management and other stakeholders for steering group input.Collaborate effectively with multiple stakeholders in technology and business, leading initiatives at team, project and organisation level.Work closely with networking and security teams to ensure application security, compliance and alignment with policies and regulatory requirements.Manage AWS services (EC2, S3, RDS, Lambda, etc.), monitor and optimise cloud resources for cost effectiveness and scalability, and implement security best practices.Provide technology expertise and guidance in ways of working and team structures that promote continuous improvement, knowledge sharing and a positive employee experience.Champion continuous improvement in project and programme management competencies and practices.Ensure alignment with governance and control structures to meet expectations through planning, budgeting, and risk management practices.Interface with project owners, IT service delivery managers, technical leads, vendors, delivery managers, Scrum masters and other internal stakeholders.What You''ll Need10+ years of application support experience with a degree in Computer Science or IT, and experience in missioncritical and cloudbased applications.Leadership experience in technology, IT operations, maintenance, IT service management and technical transformations.Ability to foster a culture of collaboration, accountability and teamwork.Demonstrated experience in delivering and maintaining a critical service, and familiarity with ITIL, COBIT and SDLC frameworks.Proficiency in AWS services and Linux administration.Strong knowledge of ITIL and COBIT frameworks and IT service management platforms such as ServiceNow, JIRA, Confluence.Exposure to Agile practices and tools such as daily scrums, JIRA/Confluence workflows.Working knowledge of containerisation, Kubernetes and CI/CD deployment tools such as Gitlab.Experience in nonfunctional testing and BCP/disaster recovery planning.Handson experience with AWS CloudWatch, monitoring tools, CI/CD pipelines.Understanding of riskmanagement best practices.Experience working with vendors and consultants both onshore and offshore.Preferred Additional ExperienceEquity market experience understanding of trade lifecycle, clearing and settlement.Exposure to FIX, ISO standards and practices of the financial industry.Experience with Kafka, query languages for APIs and scheduling tools.Technical experience in distributed transactions, highavailability, performancecritical systems.Expertise in TCP/IP networking for diagnosing connectivity issues.Certifications in cloud technology and Kubernetes.Skills & CompetenciesMethodical troubleshooting and problemsolving skills: rootcause analysis, postissue followup, documentation and knowledge transfer.Systematic approach to work tasks, creating reliable, reproducible, qualitydriven results.Ability to prioritise and manage multiple tasks in a fastpaced environment.Active participation in a team focussed on providing excellent customer service.Strong communication and collaboration skills, ability to work effectively in a team environment.Logical and analytical thinking under pressure, and proactive mindset.Adaptability to changing system and environment requirements.We encourage you to apply even if you don''t meet all the criteria. If you need any adjustments during the application or interview process, please let us know.We will arrange for successful candidates to have background checks, including reference and police checks, as part of the onboarding process.At ASX Group, we support flexible working and offer hybrid options. Even if jobs are advertised as fulltime, we encourage applications for parttime or other flexible arrangements.We are an equal opportunity employer and welcome applications from people of all backgrounds. We are an AWEI Bronze employer and a member of the Champions of Change Coalition for gender equality.Seniority level: MidSenior#J-18808-Ljbffr

Created: 2026-01-24