L2 Support Technician

Get AI-powered advice on this job and more exclusive features.Head Of Tech Sales APAC at Hamilton BarnesDo you want to work for a leading Managed Service Provider?We are currently in search of a Level 2/L3 Network Engineer specialising in Cisco technologies!As a Network Engineer, your role involves offering daily operational assistance to the company. You''ll address second level faults primarily related to Cisco products, showcasing your problem-solving skills and ensuring customer satisfaction.Key Responsibilities:Troubleshoot and resolve network issues, including routing, switching, wireless, and voice systems.Address and escalate client requests promptly.Offer assistance both onsite and remotely as needed.Offer guidance and mentorship to junior L1 engineers.Participate in an on-call rotation for after-hours support.Skills & Experience:Proficiency in Network Configuration on Cisco.Proficient in Cisco, Fortinet, and Meraki.Proficient with Microsoft, Windows, SharePoint, and Office 365.Proficiency in networking concepts, including routers and switches.Hold Industry certifications e.g (Cisco/Fortinet).Must have MSP Experience.If this role seems of interest, please respond to this listing, or email: [email protected] so we can arrange a follow-up call!Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionIT Services and IT Consulting #J-18808-Ljbffr

Created: 2025-05-07