Technical Account Manager

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners (www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseyas culture, please click here: Kaseya Culture.Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.With over 50 cutting-edge SaaS products across four powerful suites, Kaseya is a global leader in unified IT management. Our rapid growth and relentless product innovation have earned us the trust of IT professionals worldwide, and were just getting started.Were on the lookout for driven, client-focused Technical Account Managers (TAMs) who are passionate about tech, love solving problems, and thrive in dynamic, fast-paced environments. If you''re ready to elevate your career in a high-impact, Partner-facing roleread on!What Youll DoAs a Technical Account Manager, youll act as a trusted post-sale technical advisornot support, not consulting, but something equally critical. Your role is to maximize customer success and product adoption by:Becoming an expert in ~4 key products from one of our core product suitesConducting best-practice reviews and proactive health checksProviding strategic guidance on product setup, optimization, and usageLeading 3060 minute Partner engagements to drive adoption and valueCollaborating closely with Account Managers (AMs) to build and strengthen Partner relationshipsScoping opportunities for Professional Services handover when deeper technical work is neededYou AreA confident communicator with strong client-facing and relationship-building skillsTechnically savvy, with a knack for simplifying complex solutionsProactive, responsive, and comfortable working in a fast-moving environmentPassionate about helping customers get the most from their softwareAble to manage multiple Partner engagements across the APAC regionYour Success Will Be Measured ByEngagements (33%) Driven through bookings with Account ManagersSales Performance (33%) Supporting AMs in achieving commercial goalsProfessional Services Revenue (33%) Identifying opportunities for consulting engagementsJoin the Kaseya growth rocket ship and see how we are #ChangingLives!Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. #J-18808-Ljbffr

Created: 2025-05-07