Account Representative - Strategic Alliances

This is a Account Representative - Strategic Alliances role with one of the leading companies in AU right now Tyro with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Tyro This role requires excellent relationship-building skills, exceptional customer service, and the ability to effectively communicate Tyros value proposition to frontline retail/bank staff. You will maximise store/branch visits, ensure strong engagement with teams, and occasionally host events to drive awareness and enthusiasm for Tyros offerings. What you''ll do: Retail Engagement: Retail engagement includes the Telstra retail stores and other sub-distribution brands including but not limited to Australia Post and JB-Hi-Fi Business as well as the Bendigo Bank branches where required; - Act as the Tyro ambassador in retail locations, building strong rapport with in-store teams and regional managers to effectively promote Tyros products and services. - Plan and execute daily schedules to maximise the number of store visits, ensuring a consistent Tyro presence across retail locations. - Educate frontline staff on Tyros offerings and value to their customers, answering questions and providing updates. - Leverage and communicate incentives, sales and marketing campaigns and tools available to encourage sales. - Attend as support to the Alliances Manager, as an ambassador at Telstra & Bendigo National conferences. Event Hosting and Facilitation: - Organise and host occasional events to boost engagement and excitement for Tyros products, from in-store demos to regional events. - Coordinate with the partner teams to ensure events are well-aligned with retail staff schedules and goals. Travel and Logistics Management: - Plan and execute monthly travel to interstate locations to support national engagement initiatives, strengthening Tyros presence across regions. - Efficiently manage travel logistics to maximise impact within budgetary guidelines. Relationship Building: - Develop and maintain strong relationships with regional, retail and branch staff, acting as a trusted resource for Tyro information and support. - Regularly gather feedback on Tyro products and services, providing insights to Tyros internal teams to enhance partner relationships. Reporting and Insights: - Record and report on visit outcomes, feedback, and engagement metrics to continuously improve strategy and results. - Use Salesforce to maintain up-to-date records of store visits and partner interactions. What you''ll bring: - At least 2 years of experience in field sales, customer engagement, or similar roles within retail or service environments. - Strong customer service and relationship management skills, with a proactive and enthusiastic approach. - Ability to work independently and plan schedules effectively to maximise productivity. - Valid driver''s license and reliable vehicle for travel to retail locations. - Flexibility for monthly interstate travel. - Strong verbal communication and presentation skills. - Strong organisational skills with attention to detail. - Proficiency in CRM systems and digital communication tools. If you dont think you''re a perfect fit, you should still sign up to Hatch and create a profile, we''ll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career thats right for them. We model this in our hiring process for our partners like Tyro. Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

Created: 2024-12-20