IT Operations Analyst

Stake is looking for an IT Operations Analyst to join us at our Sydney CBD HQ with a flexible hybrid working model - this is a permanent full time role. Were an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, weve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 700,000 customers and more than A$6 billion under administration. At Stake, we break barriers in everything we do. Just like our customers, were driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though were spread around the world, were a unified team moving towards a shared vision: to unleash the investor in everyone. Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way. About this role In this role, you will be responsible for analysing business and technical requirements, evaluating and supporting ICT systems across a range of customer environments, with a strong focus on communication platforms and end-user support. Key responsibilities Analyse and evaluate ICT system requirements by investigating hardware, operating systems, and application issues (onsite and remotely). Assess business needs for collaboration and productivity platforms for Google Suite, Microsoft 365, Jumpcloud etc. and provide administration support. Identify, Troubleshoot and escalate issues related to network connectivity, VPN access, and video conferencing systems. Analyse and Process staff timely onboarding and offboardings w.r.t. access, peripherals, device ordering and liaising. Assist with the conguration, maintenance, and monitoring of VC room equipment (including Google meets and third-party devices). Maintain high standards of customer service, ensuring timely resolution of daily technical issues within SLA targets. Develop and maintain Documentation of system procedures, incidents, and resolutions within the ticketing system. Liaise with vendors and internal stakeholders to assess and escalate complex issues as required. About you Relevant Bachelor degree in Information Technology or work experience in lieu of relevant qualications. Minimum 1 year of relevant experience in similar roles, preferably within a Fintech, Startups or similar IT services business. Hands-on experience supporting G-suite, Microsoft 365, Both Mac and Windows environments. Understanding of ITIL or similar frameworks for IT service management. Experience using ITSM/ticketing systems like JIRA, Atlassian suite and remote monitoring tools Sound troubleshooting and problem-solving abilities in networking (basic routing, VPNs). Strong communication and customer service skills, with a proactive mindset. Salary range for this role is between $75-90k super. At Stake, were interested in your attitude. If you believe this is a role you want to jump into, please apply and let us know why in your cover letter! Benefits of working at Stake Youll have the opportunity to work with autonomy while learning from some of the best talent in the industry. Youll play a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake program. They include: Professional development allowance Wellbeing allowance Up to 16 weeks of paid parental leave Childcare allowance Extra paid leave during tough times Discretionary performance bonus and talent referral bonus Stake is an equal opportunity employer that values diversity. Were proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. Were also endorsed by WORK180 as a great employer for women. It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand. So what happens next? Once we''ve received your application, we''ll give it the attention it deserves, and you''ll hear from us regardless of the outcome. If we think youd be a great fit for our team, well give you a call and take it from there. To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.

Created: 2025-10-13