Insurance Claims Specialist

Hey there! Thanks for stopping by. We''re Airtasker, the tech company that connects people who need to get things done with those who have the skills to do it.Our mission is to empower people to realise the full value of their skills. This doesn''t just apply to those who use our product, it''s also for the whole team of go-getters who bring the product to life and deliver impact to our community on a daily basis. Because we believe work (and life) is always better when you truly know and appreciate your strengths and skills.AirSupport''s purpose is to provide a worldclass customer experience, maximise the lifetime value of our users, and protect the Airtasker brand. A subset of AirSupport is the Trust and Safety Team, who are responsible for resolving the most highrisk escalated issues related to trust, safety, and legitimacy. These issues handled by the Trust and Safety Team involve negative behaviours that breach Airtasker''s Community Guidelines, are often highly complex, and involve financial, legal, and brand risk.As an Insurance Claims Specialist, you would be responsible for resolving these highly complex issues by personally handling escalated insurance/damage claims and escalated trust and safety issues.This is a newly created role to add to our existing Trust and Safety Team. Based in Sydney and working closely with our Sydney based Trust and Safety Lead. This role requires someone with excellent problemsolving and communication skills, who is driven, highly autonomous, and has experience in insurance claims investigation and assessment.What you''ll do:Own and manage insurance claims and damage reports from start to finishPartner with insurance assessors and providers to deliver fair, fast, and highquality outcomesNegotiate smartly to secure the best possible settlements for our usersKeep everything watertight by maintaining accurate records and ensuring compliance across all claimsWork crossfunctionally with internal teams and external stakeholders to drive timely, effective resolutionsHandle complex escalations resolving trust & safety issues and conflicts between users with fairness and careBuild and refine scalable processes for trust & safety, account eligibility, and community standards keeping Airtasker a safe, trusted marketplaceCoach and empower the AirSupport team and other internal partners with training, feedback, and technical guidanceEducate our community on safe, responsible platform use to reduce issues and enable more selfservice solutionsUphold excellence in how AirSupport operates by helping onboard and train new team membersWe''d love to hear from you if you tick some of these boxes:Deep knowledge of insurance claims from investigation and assessment through to fair, timely settlementsA solid grasp of customer support best practices, including the right tools, metrics, and ways to measure successAwareness of modern user expectations, from social media interactions to protecting brand reputation on public platformsAn understanding of how Airtasker ticks, including our product, functional teams, and crossteam rhythmsA highlevel understanding of the legal and regulatory landscape for online services marketplacesHandson experience in claims management, ideally with a background in property claimsStrong analytical and quantitative skills to review evidence, assess damages, and determine fair settlementsProven negotiation chops able to navigate complex or sensitive claims scenarios with confidenceExcellent communication and relationshipbuilding skills, both internally and with users and partnersA sharp problemsolving mindset and eagleeye attention to detailA proactive, organised approach, juggling multiple claims and priorities without missing a beatOutstanding written and verbal communication, clear and empathetic in every interactionOur People Experience:Our people team at Airtasker is dedicated to designing an industryleading people experience. This means creating an environment where you are empowered to do your best work and realise the full potential of your skills.ThrivingHybrid working when it comes to working, there''s no "one size fits all" approach, with Airtasker you choose the environment that helps you do your best work.Airtime welcome to no Slack and meetingfree Fridays! Airtime is designed so we regularly have dedicated focus time for work and personal growth.Recharge days each quarter we have a companywide Recharge Day, equivalent to 4 additional days of leave per year. It''s a day for everyone when the world can wait and selfcare takes centre stage.Wellbeing support our Employee Assistance Program provides confidential access for our people to GPs, dieticians, counselling and mentalhealth specialists, providing essential support whenever needed.Airpowerment Fund we provide a $200 allowance to spend on anything that supports your health & wellbeing.RewardingAirtasker credits it''s a great feeling to get things done. Even greater when you get $1,000 worth of credits every year to help you check off your todo list and connect with our community of Taskers.Fair and equitable pay this is a core commitment to our people. Every year we review industry data to ensure our compensation framework supports everyone to be recognised for the full value of their skills.Tenure leave to celebrate our people''s commitment to Airtasker, we offer tenure leave starting from your 3rd anniversary with the company. This begins with 3 extra days of leave per year, gradually increasing to a maximum of 5 days per year.BelongingDAREtasker join our Diversity, Equity and Inclusion committee! Every month we meet to create meaningful and impactful programs of work that embrace belonging at Airtasker.Celebration swap not everyone celebrates the same things. That''s why, at Airtasker, you can swap national, state or territory public holidays for the ones that matter to you.GrowingLearning and development learning at Airtasker is on the job, guided by managers, enhanced by peers and led by ourselves. We deliver learning programs and budget allowances to invest in your growth.360 performance reviews feedback is a gift. Every year we run 360 reviews across the business to recognise achievements and promote personal growth.Volunteer leave our team members can take a day each year to lend a helping hand and support a cause they are passionate about.CelebratingAwards and the winners are... our gogetters! Whether it''s our peernominated quarterly Values Awards or our periodic GoGetter Spirit Award, we love celebrating our people and spreading good energy.Vibe committee good vibes only! Our Vibe Committee delivers events that hit the sweet spot of bringing us all together to enjoy each other''s company whether you''re local or remote.Birthday leave all of our people get an extra day of leave during their birthday week to take time away from work to celebrate.At Airtasker we believe in culture add that each person is different and has their own background, learnings and unique experiences that can add to the Airtasker cultural tapestry. We pride ourselves on our inclusive culture, and encourage applications from people of all backgrounds.To all recruitment agencies and talent suppliers: Airtasker does not accept unsolicited resumes. Airtasker is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to our job postings or directly to our managers. If you are on our supplier list and have terms in place, ensure you work alongside our internal TA team and do not send resumes directly to managers.#J-18808-Ljbffr

Created: 2026-01-24