Claims Consultant

Join to apply for the Claims Consultant role at TAL Australia1 day ago Be among the first 25 applicantsJoin to apply for the Claims Consultant role at TAL AustraliaCollaborative team with supportive leadershipSydney CBD office with an-site fitness centreCompany DescriptionFlexible work arrangementsFull time, permanent contractLow claims numbersCollaborative team with supportive leadershipSydney CBD office with an-site fitness centreWelcome to TAL. As a leading life insurer, weve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we''re driven by big ambitions and empower to create better products and services.Together with our Partners, were helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we''re reimagining insurance.So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.Job DescriptionAs a Claims Consultant, youll play a critical role in our Retail Income Protection Claims team, guiding customers through life insurance claims with care, expertise, and efficiency. You will be responsible for the proactive management of a portfolio of Retail Income Protection Claims in accordance with TALs claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.In This Role You WillA key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.Independently managing a portfolio of Retail Income Protection insurance claims end-to-endAssess, analyse, calculate and finalise claims paymentsActive engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customerProvide exceptional customer service in accordance with our philosophy, policy and claims proceduresParticipate in case conferences, peer case discussions, and instructing third party service providersQualificationsAt least 1-2 years experience in Retail across Income Protection Insurance, TPD or Group Life claims management.Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.Diploma or Cert IV in Life Insurance, or equivalent (desirable).Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).Demonstrated analytical and problem-solving skills and attention to detail.Advanced time management and prioritisation skills.Additional InformationTAL is one of Australias leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. Were proud to be:An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality IndexDiversity Champions Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of ChangeReconciliation Advocates Read our Innovate Reconciliation Action Plan.We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.Need adjustments during the recruitment process? Let our team know by getting in touch with us here.were here to support you.Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesInsuranceReferrals increase your chances of interviewing at TAL Australia by 2xSign in to set job alerts for Claims Consultant roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 4 days agoClaims Intake Consultant (12 Month Max Term Contract)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Claims Advisor (Temporary Opportunity up to 6 months)Burwood, New South Wales, Australia 13 hours agoParramatta, New South Wales, Australia 1 day agoSenior Claims Advisor Property and Casualty LinesSenior Claims Consultant - Medical NegligenceSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoPadstow Heights, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 6 days agoClaims Specialist - Claims and Workplace HealthSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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Created: 2025-11-01