Resident Services Coordinator - Goodhew Gardens And Bay Breeze

Resident Services Coordinator Where service, care, and resident experience come togetherBe the heart of connection and care, helping residents enjoy life to the fullest through personalised services and meaningful support.This is a permanent parttime (6 hrs a day) role based in Goodhew Gardens And Bay Breeze, Taren Point.Your opportunityAt Anglicare, every moment matters and as a Resident Services Coordinator, you''ll play a key role in making those moments meaningful. You''ll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way.This role oversees and coordinates Higher Everyday Living services (Everyday Plus at Anglicare) within our Residential Care Homes. From guiding residents through service selection to managing agreements, bookings, service delivery, invoicing, and reporting, you''ll ensure a seamless, highquality experience that reflects each resident''s individual preferences and needs.Blending compassion with strong organisational skills, you''ll act as the subject matter expert for Everyday Plus services and systems, support staff and residents with confidence, and help resolve enquiries or escalated concerns with professionalism and empathy. You''ll also work closely with site leaders to refine services, identify new opportunities, and contribute to innovation, compliance, and continuous improvement.This is a handson, peoplefocused role for someone who thrives on building relationships, creating positive experiences, and making a real difference in the lives of our residents.What You''ll BringProven experience in customer service, hospitality, or residential aged care, with a strong residentfirst mindsetExceptional communication and relationshipbuilding skills, with the ability to engage confidently with residents, families, staff, and external stakeholdersStrong organisational and coordination skills, managing agreements, bookings, service delivery, feedback, invoicing, and reporting with care and precisionA proactive problemsolver, comfortable handling enquiries and complaints and escalating appropriately when requiredConfidence using systems and databases, with the ability to act as a Subject Matter Expert for Higher Everyday Living IT systemsCommitment to delivering a highquality resident experience, informed by feedback, consumer insights, and aged care trendsUnderstanding of compliance, privacy, and aged care standards, with a commitment to safety, continuous improvement, and best practiceA collaborative approach, contributing ideas, insights, and operational support to enhance services and drive innovationWhy Anglicare?We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.At Anglicare, you''ll get the security, stability and opportunities that come with a strong, wellestablished organisation that''s ready for the future. You''ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.On top of that, here are just some of the tangible benefits you will enjoy in a career with us:Flexible work options to get the most out of work and lifeIncrease your takehome pay with salary packagingOngoing professional development and leadership training to advance your careerExclusive discounts to over 400 retailersEmployee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your familyAre you ready for a career that means more?To apply for this role, please click the ''Apply'' button. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christianbased values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.Application Close Date: March 29, 2026 #J-18808-Ljbffr

Created: 2026-03-28