Junior Digital Journey Analyst

Were introducing a new growth-focused role within the Customer Acquisition team: Junior Digital Journey Analyst. This is a hands-on position ideal for someone with 12 years experience or a strong graduate background in digital analytics, marketing, customer experience, or UX.The successful candidate will help optimise our digital sales funnel by analysing data, mapping customer journeys, identifying friction points, and surfacing insights from NPS and behavioural feedback. Theyll work closely with internal teams and external vendors to support improvements in customer experience and conversion.This is a high-development role with a clear growth pathway toward digital optimisation or product leadership.12 years of experience in digital optimisation preferred; also open to candidates with backgrounds in digital marketing, analytics, UX/CX, or strong graduate/internship experienceComfortable working with data and analytical tools (e.g. GA, Power BI, session replay tools)Strong mathematical thinking and data literacy can spot trends and ask the right questionsCurious, critical thinker who is eager to improve digital experiences and identify optimisation opportunitiesExcellent communicator who can collaborate across teams and present insights clearlyTakes pride in work and holds self, peers, and vendors to high standardsBrings ideas around how technology can improve the customer journey and reduce frictionKey ResponsibilitiesAnalyse drop-off trends in collaboration with Analytics and Product to help improve IPG (Integrated Product Gateway) conversionSupport Marketing and Design in implementing top-of-funnel improvements informed by dataOwn the review and summarisation of online NPS scores and verbatim feedback to identify core user pain pointsAssist with digital customer journey mapping, identifying friction or confusion in the path to quote and purchaseIdentify and facilitate improvements to the BizCover underwriting funnel (e.g. question order, clarity, UI friction)Contribute to A/B test design and delivery (e.g. hypothesis framing, asset preparation, tracking setup with guidance)Prepare weekly reports and dashboards using Google Analytics, Power BI, and internal data platformsEngage with external vendors and platform partners (e.g. analytics tools, A/B testing platforms) to ensure accurate data, troubleshoot issues, and support implementation of CX enhancementsCareer DevelopmentThis is a launchpad role with exposure to senior leadership, strategic digital initiatives, and real-time customer impact. With support, the successful candidate will be positioned to grow into mid-level optimisation or product ownership roles within 1224 months.Join a high-impact digital acquisition team at one of Australias leading Insure TechsExposure to product, analytics, UX, marketing, and external vendorsRoom to grow-were looking for someone who wants to make this role their ownHelp shape the experience of thousands of small businesses every weekExciting and rewarding team cultureGrowing company with progression opportunitiesWhat Kind of Person Works Well in our Company:Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are Customer Fanatics - noun: a person who delivers a first class customer experience every timeDrumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the businessFinishers - noun: a person you can trust to get it doneAdvancer - noun: a person who always wants do better #J-18808-Ljbffr

Created: 2025-07-08