Help Desk Specialist- 12 Month FTC

Join to apply for the Help Desk Specialist- 12 Month FTC role at Hicksons Lawyers2 weeks ago Be among the first 25 applicantsJoin to apply for the Help Desk Specialist- 12 Month FTC role at Hicksons LawyersIT HELP DESK SPECIALIST 12 MONTH FTC- it teaMHickson''s is a commercial law firm that assists government, companies, organisations, and individuals throughout Australia to create sustainable value through legal and commercial advice, services, and solutions. Our breadth of expertise is reflected in our diverse practice groups and complemented by our industry and sector focus. With offices in Sydney and Newcastle, we work across geographies with smart technology to keep connected to our clients.We pride ourselves on our energy and authenticity to drive client solutions, attract and develop talent and serve our broader community. With over 65 years in practice, we consider ourselves to be visionary thought leaders who have harnessed our history and experience, emerging as a market-leading legal and advisory business.The RoleWe are looking for an IT HelpDesk Specialist to join the team in Sydney on a 12 month FTC. The IT Helpdesk Specialist takes a proactive approach to continued service improvement and actively engages with the business to ensure operational needs are being met.You will be responsible for providing high quality 1st/2nd level support to all internal users, ensuring staff can access and use networked end user computer services by supporting the overall IT function in an effort to minimise down-time.The IT Helpdesk Specialist is also responsible for supporting and maintaining the desktop operating systems in a Windows environment along with any general maintenance of all IT-related hardware/software such as collaboration technologies.This role will be located in our Sydney office locations (Barangaroo & Martin Place) around the CBD & North Ryde.Hicksons is a flexible, hybrid working organisation so this role will have the opportunity to balance working from home and being in our Sydney CBD offices.Key responsibilities: Proactively seeks issues throughout the firm, providing a high level of support across all in-person and hybrid working environments. Answers, evaluates and prioritises incoming requests from users while providing support to all IT related services. Analyses and evaluates incident reports, proactively making recommendations to improve service and improve user satisfaction. Ensures security and compliance of end user devices and reporting back on non-compliant systems. Regularly reviews support documentation and development and distribution of communication around planned and unplanned outages. Updates and creates documentation for new hardware and software guides. Acts as a point of contact for software and hardware vendors when escalating issues to a 3rd party support function. Installs standard user equipment and assisting with staff moves, setting up and configures new laptops and desktops including all standard peripherals.What You Offer: Minimum 1-2 years in experience in a similar, customer service focussed IT role Diploma or higher IT qualification or equivalent IT industry experience Demonstrated knowledge of Microsoft platforms Demonstrated understanding of ITIL/ITSM processes. Strong knowledge of MS Office products Hardware, software and network fault diagnosis. High level of interpersonal, communication and organisational skills. Excellent problem-solving skills, with high competency in troubleshooting. Flexible and adaptable to an evolving work environment. Proven ability to work as part of a small team and experience dealing with people. Sound understanding of legal practice and technology is desirable. Knowledge of MDM platforms and the support of iOS, Android devices is desirable.What We Offer:We truly believe we provide individuals with opportunities for growth and development both professionally and personally. We are passionate about creating our next generation leaders by both nurturing and promoting from entry level positions through to partnership and hiring candidates with expertise, excellence and an innovative approach.Our core values of excellence, integrity, respect and responsibility represent the shared beliefs which guide our interactions and behaviours with our clients, our colleagues and our community.We offer a range of benefits and reward initiatives including access to competitive parental leave, quarterly reward programs, flexible working initiatives, wellbeing initiatives and an opportunity to engage with charity and community activities.To have a confidential discussion on the role and our offering, please contact Zahra Nowrouz Tafreshi, Talent Acquisition Manager (02) 9293 5473.Hicksons handles the personal information of employment applicants in compliance with the Privacy Act 1988 (Cth) and its Privacy Policy. By submitting an application for employment with Hicksons you agree that Hicksons may collect, handle and use your personal information in accordance with our Privacy Policy note pre-employment screening checks will be conducted on all successful applicants including a national police check.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionLegal and Information TechnologyIndustriesLegal Services and Technology, Information and InternetReferrals increase your chances of interviewing at Hicksons Lawyers by 2xSign in to set job alerts for Help Desk Specialist roles.Sydney, New South Wales, Australia 5 days agoInformation Technology Help Desk AnalystSydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 1 week agoNorth Ryde, New South Wales, Australia 1 week agoSt Leonards, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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Created: 2025-05-07