Helpdesk Coordinator

At Interactive, we keep mission critical technology running for businesses across Australia and we''ve been recognised as one of Australia''s Best Places to Work for good reason.We are looking for an exceptional customer service expert to join our Service Desk team providing level 1 support. Ideally someone who has a passion for IT and is customer focused.You''ll love translating challenges into solutions and ensure that customer issues are managed through to resolution by coordinating all parties involved.Some of the key things you''ll do:Be the first point of contact for our customers and wow them with exceptional service.Capture essential information and ensure cases are escalated to the relevant person.Ensure a high level of quality and customer satisfaction.Provide timely reporting, feedback and documentation to internal stakeholders.What we''re looking for:A positive and proactive attitude.Great customer service and attention to detail.Passion for the IT Industry.Available for day and night shifts on a 24x7 rotating roster onsite at our St Leonards officeWhy Interactive?Join a people-first, innovative workplace where you''ll have real impact across critical operations that keep our business moving. We invest in your growth, encourage continuous learning and give you the space to work on impactful, complex challenges. Enjoy barista made coffee in our offices and a wide range of partner perks and employee benefits.If you''re ready for a new challenge, Apply now - we''d love to hear from you.

Created: 2026-02-24