Level 1 Help Desk Support

Job DescriptionExposure to a mix of Level 12 work, AV technologies, meeting room systems, deployments, and cross team collaboration. A great environment for building deeper technical capability, handling real world incident management and developing stakeholder management skills. Sydney CBD based most days with flexibility to work in Paramatta or North Sydney or Sydney CBD to offer support across NSW. Who we''re looking for?An experienced IT Support Analyst with capability operating at a Level 1 to 2 standard within a professional corporate environment. Relevant IT qualifications (e.g., Certificate IV in IT, Diploma of IT, Microsoft or other vendor certifications) and/or equivalent practical industry experience. Strong technical proficiency across Windows operating systems, Microsoft 365 applications, end user devices, peripherals and basic networking fundamentals. Proven experience supporting audiovisual and meeting room technologies, with the ability to troubleshoot and restore services efficiently. High level of composure, analytical thinking and sound judgement when managing urgent, complex or high impact support incidents. The roleThis hands on, office based role provides day to day IT support to staff in our Sydney offices (includes North Sydney, Parramatta & CBD) ensuring a smooth and productive technology experience. You''ll deliver desktop support, AV/meeting room troubleshooting and laptop deployment activities. The role blendsKey ResponsibilitiesAct as the first point of contact for daily IT incidents, requests and walk ups across the Sydney CBD offices. Deliver hands on desktop support, troubleshooting hardware, software, Microsoft 365 and connectivity issues. Provide AV and Microsoft Teams Room support, ensuring meeting spaces run reliably and issues are resolved fast. Complete laptop builds, deployments and roll outs, handling configuration tasks autonomously. Coordinate hardware repairs, replacements and vendor interactions, maintaining clear and timely communication. Support senior stakeholders including the Sydney based C suite with a professional, discreet and service driven approachAbout Knight FrankKnight Frank Australia is part of the world''s largest privately owned property consultancy. We specialise in transactional and advisory services, covering the acquisition, sale, leasing, and management of commercial properties from office buildings and retail spaces to industrial assets.What''s in it for you?Flexible leave options Enjoy two additional weeks of leave, two wellness days each year and the day off on your birthdayCareer growth & recognition Access to mentorship, leadership programs, and ongoing development & recognitionLifestyle perks Enjoy discounts and rewards through our employee reward platform, The Vault. Inclusive & community-focused culture Proud winners of Property Council of Australia Award for Innovation & Excellence Award for Diversity, Equity & InclusionInnovative technology & tools Work with cutting-edge property platforms and tools. We value diversityDifferent perspectives make us stronger. We welcome people of all genders, cultures, abilities, and experiences.Important to knowYou must have valid Australian working rights to be consideredA police check is required for successful candidates. We use AI tools to assist with hiring, but people make the final decisionsWe are currently NOT accepting candidates via an agency, we have PSA''s in place.

Created: 2026-02-19