Digital Support Technician

We''re Hiring: Digital Support TechnicianLocation:Remote (Australia)Employment Type:Full-TimeLevel:JuniorWe''re looking for a Digital Support Technician to provide technical support, troubleshoot digital tools, and assist users with software and hardware issues. This role is ideal for someone tech-savvy, customer-focused, and comfortable working in a remote-first IT support environment. Key ResponsibilitiesProvide first-line support for software, hardware, and digital toolsTroubleshoot technical issues and provide step-by-step solutionsAssist users with account setup, access, and configurationDocument support requests, resolutions, and procedures in ticketing systemsEscalate complex issues to senior IT staff when necessaryMonitor systems and tools for performance and reliabilityConduct basic training or guidance for end-users on digital toolsMaintain knowledge of company technology and updates Requirements12 years of experience in IT support, helpdesk, or technical support rolesBasic knowledge of software, hardware, and networking principlesExperience with ticketing systems, remote support tools, and troubleshootingStrong problem-solving and communication skillsAbility to work independently and manage multiple requestsComfortable supporting users in a remote-first environmentBased in Australia with legal right to work full-time What We OfferFully remote role within AustraliaExposure to IT support, system management, and technical troubleshootingCareer progression toward IT Support Specialist, Support Analyst, or Systems AdministratorTraining, mentorship, and professional developmentSupportive, collaborative, and process-driven remote-first cultureCompetitive salary and benefits package

Created: 2026-02-12