Claims Manager

Responsibilities Provide strong leadership and guidance to the centralized claims team, fostering a high-performance culture and ensuring team members comply with contractual obligations. Develop and mentor staff, ensuring all team members are provided with adequate training and ongoing development that meet KPI and contractual compliance. Manage performance of staff through conducting regular performance reviews, measuring performance against monthly KPIs. Manage underperforming team members with the negotiation of a Performance Improvement Plan and ongoing management to support team members in achieving the required performance levels. Ensure a thorough understanding of contractual and legislative requirements, in particular a comprehensive knowledge of Outcome and Documentary Evidence Guidelines. Conduct regular file audits, ensuring the compliance framework is being adhered to. Coordinate the day to day activities with a strong focus on time management and performance, ensuring daily tasks are completed within accepted timeframes. Location Anywhere in the Perth Metro Area. Experience and Skills Extensive experience in Employment Services with a proven ability to meet individual and organisational key performance targets. Strong understanding of Government Employment Services programs and contractual requirements. Experience in leading teams- able to provide feedback, give direction to a team, set goals and KPIs and manage performance. Demonstrated ability to effectively communicate and engage with people from a variety of backgrounds. Demonstrated ability to write clearly and concisely to suit the purpose. Excellent time management skills to meet deadlines. Sound Information Technology and administration skills. Qualifications Previous experience in a similar role. Experience with electronic Document Management systems desirable. A satisfactory National Police Check and a current Working with Children Check. #J-18808-Ljbffr

Created: 2026-02-19