Senior Claims Advisor

Company:MarshDescription:Provides high level expertise and reviews (complex) escalated claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate to ensure the proper processing of claims.Reviews and ensures team understands incoming documentation and new claims notifications for high profile clients and serves as point of contact regarding any potential problems or contentious claims in order to ensure the proper protocol is followed.Maintains regular contact and serves as an advisor to a portfolio of complex and/or large clients to build trust, deliver service and maintain effective working relationships.Liaises with clients for claim-related issues or client service concerns to resolve issues of highly complex or high value claims/clients with insurers on claims notifications, updates, information requests, queries, keeping all relevant parties informed of high level concerns such as contentious claims or general claims trends, as appropriate.Participates in and organizes internal and external audits as appropriate and provides feedback and recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.Mentors, provides guidance and develops formal and informal training for colleagues to improve the knowledge base of the department.Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit , or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Created: 2026-02-11