Insurance Claims Consultant

At IAG, we''re ready for you. We''re the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.Support customers experiencing property damage during major life events. As a Temp Property Claims Consultant, you''ll be the first point of contact for lodging and assessing new property claims, ensuring our customers feel heard, supported and guided from the very beginning of their claims journey.Work Hours & AvailabilityCommencing on 23rd March to 30th June, this position is based in our Hurstville office. You will be available to work full time Monday to Friday, between 7.15AM and 5.30PM. This is a temporary role based in Bidjigal country (Hurstville).What You''ll DoTake inbound calls as the first point of contact, lodging and assessing new property claimsAssess claim information promptly and accurately to ensure smooth progressionMake confident, informed decisions while balancing customer and business needsMaintain accurate documentation and system updates for every claim handledEnsure proactive, timely and highquality claim outcomes that balance customer experience with business needsSupport customers through complex or emotionally heightened situationsCommunicate clearly and professionally with customers, external partners and internal teamsWhat You''ll BringThis role is ideal for customer centric people who thrive in fast paced environments and want to make a meaningful difference when customers need it most.Strong customer service experience in highpressure or regulated environmentsResilience and confidence in managing emotionally charged conversationsExcellent verbal and written communication skillsHigh attention to detail with the ability to interpret reports and complex informationStrong selfmanagement skills and ability to work independently once remoteA positive, solutionsfocused mindsetWhat We OfferFlexibility and support so you can live life to the fullOpportunity to apply for internalonly roles while contractingModern openplan Brisbane office close to public transportAccess to learning resources including LinkedIn Learning and the IAG AcademyA purposeled culture that values belonging, growth and community impactApplications close: Sunday 15 February :59PM AEDTAdjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable awardMore About UsAs part of IAG you''ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That''s not just words. It''s our people promise. We''re ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Created: 2026-02-11