Customer Care Manager

Customer Care Manager Are you passionate about leadership, coaching and driving performance?Full Time OpportunityLead and inspire a team of Customer Care Agents to achieve high performance through customer centric interactions, providing regular coaching and effective leadership. Maintain a highly engaged team culture along with ensuring that all team members are compliant and working within the company guidelines.What are we looking for?Self-driven with a passion for performance, customer experience, and people engagementProven capability to lead, motivate and coach individuals and teams to achieve KPIs and inspire positive behavioural changeDemonstrated experience in developing people capability and supporting career progressionDemonstrated ability to drive engagement and innovative thinkingNatural leader who can influence people through continuous change and ensure buy-inEagerness and ability to embrace and implement feedbackAbility to analyse and interpret data to drive performance improvementAbility to build strong relationships with internal stakeholders to drive team performance and positive customer outcomesExcellent communication skillsAbility to manage ad hoc priorities as delegated by the Head of DepartmentConsistently demonstrating the company''s core valuesDesirableExperience working within the insurance industryExperience working within a quality-controlled working environment (i.e. verbal scripting and procedures)Qualifications in coaching and/or frontline leadershipOur Promise to Our PeopleWe are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That''s why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & moreState of the art building facilities including a dedicated & subsidised on-site company caf (weekly free lunch) & on-site gymHealth & well-being initiatives and programsOpportunity to take part in in-house leadership & emotional intelligence workshopsQuarterly award functions and a grand annual conference to recognise our peopleRetail discounts e.g. movie tickets, Zoo passes, live shows + moreMorsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)Who We AreGreenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, Prime Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.LocationGreat central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown. Please remember to discuss your application with your manager and to complete an Internal Application form, which can be found on the Shine hubIf you have any questions or would like any further information about this opportunity, please reach out to our Talent Acquisition Teamfor more detail.

Created: 2026-02-16