Team Leader, Student Records

col-wideJob DescriptionEmployment Type: Full Time (35 hours per week)Duration: ContinuingRemuneration: Level 7 from $113,926k + 17% superannuation & leave loadingLocation: Kensington NSW (Hybrid Flexible Working)Why your role mattersThe Team Leader, Student Records plays a key role in the successful delivery of specialist business processes across all aspects of the student academic record. This includes overseeing the management ofacademic standing, academic progression, appeals, enrolment variations, personal detail changes, transcripts, official documentation and qualification verification.The role requires broad knowledge and expertise in student records, with responsibility for providing expert advice and support, managing complex record and results matters, and undertaking operational processing activities. In addition, the Team Leader will supervise staff where required. This position reports to the Manager, Student Records and has two direct reports.Specific Accountabilities IncludeManage and coordinate the end-of-term processes relating to, academic standing, academic progression and the Re-enrolment Appeals Committees.Develop, maintain and apply a depth of expertise and develop, maintain and provide expert advice on central core student records processes, including academic standing, academic progression, appeals, enrolment variations, changes to personal details, transcripts and official documents and qualification verification to students and the University community.Manage the operation of complex processes with minimum supervision and direction.Maintain a thorough knowledge of and be able to interpret, both existing and new policies and procedures and apply consistently.About YouA relevant tertiary qualification and with a depth of subsequent relevant experience or an equivalent level of knowledge gained through any combination of education, training and experience.Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).Demonstrated ability to assess programs, develop plans to improve process and efficiency and monitor ongoing progress.Excellent written and verbal communication skills and the ability to liaise effectively with all levels of internal and external stakeholders.Proven ability to work effectively with minimal supervision, including setting own workflow and priorities.Proven ability to train and develop staff to deliver a high level of service, to lead and motivate a team, and influence staff that are not direct reports..For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Benefits And CulturePeople are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.Our Benefits IncludeFlexible working options.Career development opportunities.17% Superannuation contributions and additional leave loading payments.Additional 3 days of leave over Christmas period.Discounts and entitlements (retail, education, fitness).For further details on the benefits, please visit Pre-Employment ChecksAligned with UNSW''s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.These pre-employment checks may include a combination of some of the following checks:-National and International Criminal history checksEntitlement to work and ID checksWorking With Children ChecksCompletion of a Gender-Based Violence Prevention DeclarationVerification of relevant qualificationsVerification of relevant professional membershipEmployment history and reference checksFinancial responsibility assessments/checks.Medical Checks and AssessmentsCompliance with the necessary combination of these checks is a condition of employment at UNSW.How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Sunday 1st March 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.Job queries contact: Chloe Gane, Talent Acquisition Consultant E: (applications to the address cannot be accepted, please apply online)UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.Posted16/02/2026

Created: 2026-02-18