Support Team Lead

Make an Impact Every Single DayDo you want a career that means more? At Anglicare Sydney, we bring care, clarity and compassion together to support people and communities at every stage of life.For more than 160 years, Anglicare has served people through practical support, dignity and genuine care. As part of our evolving For Life service model at Warriewood Village, we are strengthening the systems, teams and service experiences that enable residents to feel supported, informed and confident every day.The Support Team plays a critical role in how residents experience our services and this role leads that function.Your opportunityFull-Time, WarriewoodAs Support Team Lead, you''ll lead a highperforming team of Support Officers who manage resident enquiries, scheduling, financial administration and highvolume information flows. You''ll ensure service is responsive, accurate and delivered with empathy while supporting care teams to focus on what matters most.Reporting to the Care Operations Manager, you''ll work closely with Care, Village and Home Care teams, residents, families and external stakeholders to ensure issues are resolved efficiently and thoughtfully.This role is ideal for a servicedriven leader who enjoys complexity, thrives in fastpaced environments and takes pride in getting the details right.You will:Lead, coach and develop a Support Team delivering highquality customer serviceOversee daily workflows, prioritising and delegating highvolume enquiriesEnsure resident information, records and data are accurate, complete and timelyManage administrative, financial, procurement and contractrelated tasksMonitor KPIs and team performance, addressing issues proactivelyBuild strong working relationships with care teams, village teams and support functionsSupport continuous improvement by reviewing systems, processes and service flowsContribute to planning, forecasting and operational discussionsEnsure service delivery aligns with Anglicare''s values, care standards and policiesPromote a safe, respectful and inclusive workplace cultureWhat you''ll bringYou''re an organised, peoplefocused leader who balances empathy with accountability. You know how to support teams under pressure, communicate clearly with residents and stakeholders, and keep operations running smoothly.You will have:Minimum 3 years'' experience in a customer service or administrative leadership roleProven experience leading and coaching teams in busy, servicedriven environmentsStrong customer service philosophy with a solutionsfocused mindsetExcellent communication skills written, verbal and interpersonalHigh attention to detail and strong organisational capabilityConfidence using systems, databases and digital service platformsExperience managing administrative, financial or operational workflowsAlignment with Anglicare''s mission, values and commitment to careIdeally, you''ll also bring:Experience in aged care, community care, health or retirement livingExposure to customer experience improvement initiativesConfidence navigating complex enquiries with professionalism and empathyWhy Anglicare?At Anglicare, you''ll find meaning, support and opportunity. You''ll be part of a valuesled organisation where service excellence matters, people are respected and leadership is encouraged at every level.You''ll also enjoy:Salary packaging up to $15,900 taxfreeAdditional meal & entertainment packaging up to $2,650Ongoing training and leadership developmentAccess to Fitness Passport and 400+ retailer discountsEmployee Assistance Program for you and your familyReady to lead service that truly supports care?To apply, please click Apply. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Application Close Date: March 20, 2026

Created: 2026-02-19