Residential Service Manager

Please note: the internal title for this role is Service Leader.Located in the heart of MerrylandsJoin a growing organisation revolutionising the disability sectorAbout UsAt United Foundation, we deliver innovative disability housing across Vertical Villages and SIL/SDA services. Our focus is simple.Safe, high-quality homesStrong clinical and psychosocial supportIndependence, dignity, and choice for participantsAs a Service Leader, you''ll oversee the day-to-day operations of our Merrylands site. With support from your Senior Operations Manager, you''ll lead teams delivering consistent, person-centred care across a range of participant needs.Why Join Us?Career Growth Grow with an organisation scaling fast and doing things properlySet Hours Monday to Friday, 9am5pmProfessional Development Ongoing learning and leadership developmentWellbeing Support Free premium EAP access for you and your familyStrong Operational Support Dedicated rostering, P&C, growth and recruitment teamsStaff Perks Discounts, cashback offers, and a generous referral programAbout the RoleRole model best-practice, person-centred supportLead, coach and develop staff across psychosocial and complex/clinical supportEnsure participant plans, goals and outcomes are actively reviewed and deliveredOversee onboarding, induction and ongoing capability buildingFacilitate regular team meetings and monthly supervision sessionsSupport teams to identify, manage and escalate participant risks appropriatelyMaintain strong compliance across SIL/SDA and residential settingsAbout YouMinimum Bachelor degree in a related field (preferred)Experience supporting psychosocial and complex/clinical needsStrong background in disability, residential or supported accommodation servicesRN or AIN background highly desirableProven ability to lead, coach and develop teamsConfident managing risk, priorities and competing demandsStrong knowledge of community services, clinical pathways and support networksValues-led, practical, and comfortable making decisionsIf you want a leadership role where your decisions genuinely improve lives, this is it.Apply now and be part of a for-purpose organisation doing meaningful workproperly.

Created: 2026-02-11