Guest Service Agent

Company Description Embark on a journey of luxury and excellence with Sydney''s iconic first international 5-star hotel Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millsime.Following the successful relaunch and transformation of Sydney''s iconic landmark, we are setting a new benchmark for excellence.WhySofitel Sydney Wentworth?Prime location in the heart of Sydney''s CBD, with easy access to all public transport options.Opportunity to work within a 5-star luxury property.Laundered uniform provided for your convenience.$5 lunch buffet and discounted parkingEnjoy exclusive worldwide benefits on accommodation, dining, and lifestyle services in over 100 countrieswith Accor Hotels and our partners.Progressive leave policiesincluding birthday leave and 12 weeks parental leave.Learn and grow with industry experts, with plenty of development opportunities. Job Description We are seeking a service-oriented professional to deliver exceptional, personalised experiences in our executive club lounge, Club Millsime. As our Guest Service Agent, you will:Createa warm and personalised experience that makes every guest feel genuinely welcomedDeliverprompt and professional service, anticipating guest needs and responding with confidence and careManageguest check-ins and check-outs with accuracy and efficiency, ensuring a seamless arrival and departure experience in line with Sofitel standardsCoordinateguest services to deliver a consistently high level of service throughout the dayAccurately recordand maintainguest information and preferences to support a personalised guest experienceWorkclosely with all hotel departments to ensure smooth communication and a seamless end-to-end guest journey Qualifications About you: Our ideal candidate is warm, professional, and passionate about guest service, with impeccable presentation and strong attention to detail. You will be highly organised, discreet, and confident in engaging with VIP guests, while remaining calm, adaptable, and solutions-focused in a fast-paced environment. You will also possess:Confident computer skills, including MS Office, email, and reservations platformsDiploma or degree in Hospitality, Tourism, or Hotel Management is advantageous, but not essentialPrevious experience in a front office, reception, or guest services role preferred, though not essentialExposure to VIP guest service or concierge-style supportExperience within food and beverage service would be an advantageIf you''re passionate about hospitality, service excellence, and innovation, we want to hear from you Additional Information Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you''re welcome to let us know.Please note that full working rights in Australia are required for this role.

Created: 2026-02-11