General Manager

Gday Group is the undisputed leader in regional travel, with over 85 properties across Australias most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together. Say gday to more of Australia and join us at El Questro, the heart of the Kimberley. Set amid the vast and ancient landscape of Western Australias East Kimberley, this tourism icon is one of Australias last true frontiers. We are proud cocustodians of this treasured site, with its deep gorges and majestic ranges, to thermal springs, mud and saltflats, rainforests, and cascading waterfalls. Join our team and immerse in an outback experience that combines luxury and adventure to connect people to nature, networks and communities. The Role Were seeking a handson General Manager to lead El Questro into its next era. This is a rare opportunity to manage one of Australias most iconic wilderness resorts, overseeing its operations, people, and guest experience while driving continued growth, cultural connection, and environmental stewardship. Youll lead a team of 130+ seasonal staff and 19 Department Heads, ensuring all three properties, The Station, Homestead, and Emma Gorge, deliver consistently exceptional service, operational excellence, and unforgettable guest experiences. During the fivemonth seasonal closure, you and a small team will remain on site to prepare the property for reopening, refine processes, and deliver capital improvements. Duties Lead daily resort operations with a dynamic and forwardthinking approach. Develop and manage budgets, forecasts, and financial performance, ensuring profitability and sustainability. Champion a guest engagement strategy that balances experience excellence with operational efficiency. Maintain the highest standards in dining, accommodation, and guest services through rigorous quality control. Identify and execute revenueenhancing opportunities and process improvements across departments. Build and nurture relationships with Traditional Owners in line with the Indigenous Land Use Agreement (ILUA), fostering meaningful collaboration and cultural respect. Represent El Questro and the Gday Group brand externally, engaging with tourism bodies, government, and local community partners. Inspire and empower a diverse team, fostering a culture of integrity, care, and professional development. Skills & Experience Youre a proven leader who thrives in remote, highstakes environments. Strategic yet handson, you can shift seamlessly between operations, people leadership, and guest experience and you understand what it takes to deliver excellence in the Kimberley. Extensive experience in tourism, hospitality, or resort management, ideally with exposure to remote or wilderness destinations. Strong financial acumen, experienced in budget creation, forecasting, and cost control. Exceptional leadership and people management skills, with a record of developing highperforming teams. Experience working with Indigenous communities and partnership groups. Strategic thinker who can balance commercial outcomes with guest and community impact. Experience in multiproperty or complex resort operations. Background in highend or adventure tourism. Familiarity with capital works or seasonal operational planning. Competitive salary with quarterly and annual performance bonuses. Private onsite twobedroom home with utilities included. Relocation assistance for a seamless transition. Opportunity to lead one of Australias most iconic destinations with national brand backing. Career advancement opportunities across the Gday Group network. Special rates at 300+ Discovery Parks and Resorts across Australia. Discounts with Gday Rewards partners. Service recognition and access to a comprehensive Employee Assistance Program. This is a remote role, where you will be living and working at El Questro. As such, please consider the reality of living in a remote location for an extended period of time. Gday Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and onthejob experience and mentoring. Discover more to life - APPLY NOW! This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. The Gday Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decisionmaking. Our fiveyear ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment. #J-18808-Ljbffr

Created: 2025-10-29