Payment Operations Manager

The RoleWere looking for adata-driven and proactive Payment Operations Managerwith a background in finance, operations, or technology. Youll play a critical role inleading and optimising ANNAsPayments Operations function, working cross-functionally with teams acrosscustomer support, financial crime, finance, engineering, and productto ensure our payments run smoothly and efficiently.This is ahigh-impact rolewhere youll have end-to-end responsibility for managing payment operations, from transaction reconciliation to improving internal processes. If you thrive in fast-paced environments, love problem-solving, and are excited aboutfintech, automation, and driving operational excellence, wed love to hear from you.What Youll Be DoingOversee payment operations manage daily transaction reconciliations, settlements, and warehouse funding structures to ensure smooth payment flows.Be the payments go-to person work closely with engineering, product, and data teams to solve reconciliation-related issues and improve processes.Identify and implement improvements use internal data and customer feedback to refine our payments infrastructure and operations.Manage card operations track card inventory levels, oversee card features, and troubleshoot issues.Monitor chargebacks and disputes track performance and ensure efficient resolution.Regulatory compliance collaborate with risk and compliance teams to maintain regulatory adherence.Project and process management lead key operational projects across payments and commercial teams.Support new product rollouts assist the product team in launching new features and ensuring smooth operational execution.Set KPIs and SLAs define and monitor key performance indicators to ensure optimal performance.#LI-LS1What Were Looking For3+ years of experience in Payment Operations(ideally in fintech, banking, or a high-growth startup).Financial operations, accounting, or settlements experience, with knowledge of warehouse funding structures and securitisation.Advanced SQL & Excel skills(e.g., VLOOKUPs, IF formulas, sorting and analyzing data).Strong analytical mindset experience in financial modeling, data analysis, or a similar function.Excellent problem-solving skills ability to proactively identify process improvements and tackle complex challenges.High attention to detail you spot inconsistencies others might miss and take action to resolve them.Strong communication skills ability to explain financial processes clearly and collaborate effectively with cross-functional teams.Resilience & adaptability fintech moves fast, so you should be comfortable working in a dynamic, high-growth environment.Bonus Points If You Have Experience withB2B SaaSor financial technology platforms. Previous experience withcard issuing products(debit, credit, or pre-paid). Background in high-growth startups or financial institutions. A data-driven approach, ideally with experience as aData Analystor similar.Why join ANNA Money?Build Your Sales Career at a High-Growth Fintech Get world-class training and mentorship inB2B sales.Fast-Paced & High-Impact Role Play a key part inexpanding ANNAs footprint in Australia.Great Earning Potential Competitive salary +uncapped commission.Hybrid Work Environment Work from ourSydney CBD officewith flexible remote options.Growth Opportunities Clear progression path toAccount Executive roles.What we offerHybrid working (2 days remote per week)Super at 11.5%Private medical insurance25 days holiday allowance every yearPerks that include Perkbox, discounts at major stores, the Cycle to Work scheme etcTravel Anywhere allowance of $2,000 every yearContinuous Learning allowance of $2,000 every yearGrowth share options (10x growth in recent years)Employee wellbeing, fitness and mental health support programmesOur cultureAt ANNA, we move fast, innovate boldly, and focus on impact. We believe in creating a collaborative, diverse, and inclusive work environment where everyone has a voice. If youre passionate about fintech, data, and automation, youll thrive here.How to applyIf youre excited to be part of ANNAs expansion into Australia, wed love to hear from you. Apply now and help us revolutionize banking, credit, and tax administration for Australian SMEs! #J-18808-Ljbffr

Created: 2025-07-01