Service Designer

A major Big 4 Bank is looking for a Service Designer to shape holistic, crosschannel experiences supporting their merchant and business banking ecosystem. This role involves deep research, discovery, and understanding of backend processes and customer flows.What you''ll be doingMapping and evaluating endtoend customer and staff journeys across multiple channels (not just digital).Conducting discovery research, interviews, and analysis to uncover pain points and systemic challenges.Assessing systems, processes and impacts across the broader product ecosystem, especially in merchant onboarding.Producing highquality service blueprints, customer journeys and insights to guide decisionmaking.Presenting findings and recommendations to stakeholders clearly and effectively.What we''re looking forStrong service design capability with a background in research and discovery.Ability to think holistically and evaluate experiences at a productwide or organisational level.Excellent communication and storytelling skills.Payments experience is a bonus, but not required.The role offers an 12-month contract and $890+ super on day rate. You''ll be based in Sydney and enjoy flexible working arrangements (50% in the office).What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Created: 2026-02-19