Service Desk Administrator

About the Role We are seeking a Service Desk Administrator to join our rapidly scaling APAC operations. Reporting into Singapore,you''llhave the autonomy to work independently while managing your workload effectively. You''llprovide responsive IT support to our growing employee base,leveragingyour knowledge of hardware, software, and network troubleshooting to resolve day-to-day concerns.You''lltriage incoming requests, deliver excellent end-user service, and escalate complex issues to our specialist team when needed. We welcome candidates at all experience levels Fresh graduates with a strong willingness to learn are encouraged to apply. What matters most is your enthusiasm for technology, problem-solving ability, and organisational skills. As part of our rapidly growing APAC team,you''llhave significant opportunities for career development and advancement. Location - Hybrid remote in Sydney, Australia What You''ll be DoingManaging Tier 1 service desk ticket queues including:Ticket triaging; including implementing the ''follow the sun'' method to resolve global issues for internal stakeholders. Ensuring tickets are properly diagnosed and resolved within our SLA. Prioritising tickets based on core concepts: such as number of users affected and business impactContributing to updating internal knowledge base articlesEnsuring processes and procedures are always followed to maintain policy complianceCollaborating with other Service Desk team members to continuously improve processes and procedure by providing feedback to Service Desk team leads.Maintaining our hardware and software inventory and placing procurement requests when inventory is low.Ensuring access requests have proper approval prior to granting permissions.Supporting escalation team with tasks linked to projects/KTLO service desk.Other duties as needed. About YouFamiliarity with ticketing systems such as, but not limited to: Fresh Service, Jira Service Desk, or Service Now.Experience supporting remote workforce and remote troubleshooting using RMM or other tools, International remote support is a plusExcellent time management/organizational skills are a mustPolished verbal and written communication skillsFamiliarity with major operating systems such as Windows, Mac, Linux (emphasis on Windows and Mac)Working knowledge of Microsoft Office 365 suiteExperience working with Active Directory is a plusExperience with CMD/PowerShell commands and/or basic knowledge of other scripting languagesBasic hardware troubleshooting/repair; ability to disassemble/reassemble desktop/laptopsBasic knowledge of device/software security best practices About Us NinjaOneunifies IT to simplify work for more than 35,000 customers in 140+ countries TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years WhatYou''llLove We are a collaborative, kind, and curious community We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week We reward your work with opportunity for growth and advancement Grow personally and together with one of the fastest growing companies globally Develop your skills through our renowned training platform Receive competitive compensation Collaborate with an amazing international workforce Additional Information This position isNOTeligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Created: 2026-02-02