Customer Information Specialist

Customer Information Specialist NSW Trustee and GuardianOngoing full-time vacancy. 35 hours per week.Location: This role is based in Parramatta. Flexible and hybrid working options available.Clerk Grade: Level. 5/6. Base salary $99,938 p.a. to $110,271 p.a. plus 12% superannuation and annual leave loading.About usAt NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers'' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each yearOur commitment to diversityOur workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.About the teamThe Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation''s objectives. About the roleThe Customer Information Specialist is responsible for leading the Customer Information team to ensure all legal orders and customer information received is accurately recorded in the relevant customer information systems to maintain data quality and to support NSW Trustee and Guardian (NSWTG) to deliver services in relation to the legal authority. This is an exciting opportunity that will see you:Ensure all legal orders and associated communications received by NSWTG are recorded accurately in the relevant customer information systems in accordance with State Records Act legislation and NSWTG procedures.Manage the Customer Information team operations and assign workloads (including self-assigning work) to ensure timely service and delivery of information to internal and external customers.Develop and assign tasks for the Customer Information team to routinely review and remediate data quality issues in customer information systems.Develop team procedures and conduct training to ensure the Customer Information team are supported to maintain consistent service quality.Produce and monitor reports on the operational performance of the Customer Information team to inform decision-making and respond to service delivery needs.Review and action information requests by internal stakeholders to support responses to subpoenas and Government Information Public Access Act (GIPAA) applications.Maintain current knowledge of all legislation and procedures relevant to managingand recordinglegal orders.For more information about the position, view the role description.About youApplication is encouraged if you demonstrate the following skills, knowledge and experience:Experience working with customer information systems, case management systems, or other structured data environments.Understanding of information management principles, data quality processes, and relevant legislation such as the State Records Act and privacy requirements.A collaborative working style with the ability to foster a positive team culture and support continuous improvement.Highlevel written and verbal communication skills, with confidence in producing clear procedures and training materials.Sound like you? We would love to hear from youEssential requirements Tertiary qualifications in information management or other relevant fields and/or equivalent knowledge and experience in a data entry or administrative leadership role in government, health, legal, insurance or financial industries.What we offerNSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)various leave options (recreation, parental, and flex leave of up to 24 days per year)career development including study leave and acting opportunitiesaccess to Fitness Passport and employee assistance program, and annual flu vaccinationsBe part of something bigger. For more information about joining us, visit the Careers page on our website.How to applyTo apply for this role:Complete the online application.Submit a resume (maximum five pages).Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.Answer the following targeted questions (maximum two page):Describe a time when you were responsible for recording sensitive or legally significant information. How did you ensure accuracy and compliance?Describe a process you have implemented to routinely identify and address data quality issues.Read: writing your job application for tips on the application process.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.Closing dateApplications close 11:59pm, Tuesday 17 February 2026.For enquiries about the role, please contact Lauren Hayward, Senior Manager Information and Data Governance via email: For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.Please note:If you need an adjustment in the recruitment process, please contact People and Culture via email at Offers of employment will be subject to reference checks and relevant clearances.A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.Thank you for your interest in this role. We look forward to receiving your application.

Created: 2026-02-04