Luxury Experience Manager

Job Title Job Title: Administrative Manager Splendour Tailored Tours Job Type Job Type: Full Time About Us Splendour Tailored Tours is a premier private VIP tour company based in Sydney, crafting fabulous bespoke itineraries that connect discerning travellers with local experts and exclusive behind-the-scenes experiences. Learn more at www.splendourtailoredtours.com.au The Role We are seeking a Luxury Experience Manager to play a key role in expanding and delivering our portfolio of exceptional experiences. This role involves collaborating with carefully selected suppliers and trade partners, ensuring seamless execution of high-end tours, and enhancing our offerings for an international clientele. As Luxury Experience Manager, you will not only deliver world-class itineraries but also have the creative freedom to design unforgettable moments that shape Splendours reputation on the global stage. This is a rare opportunity to blend creativity, strategy, and relationship management in a role that celebrates Sydney as a premier luxury destination. Success in this role means Becoming a trusted partner to high-profile clients and trade leaders. Playing a pivotal role in expanding Splendours international recognition. Shaping how the world experiences Sydney through one-of-a-kind, personalised journeys. Key Responsibilities Itinerary Curation & Quoting Respond to client inquiries and collaborate with discerning travellers to craft bespoke itineraries tailored to specific interests and budgets. Balance creativity with meticulous attention to detail. Prepare detailed proposals and pricing within defined budgets and timelines. Ensure itineraries reflect Sydneys rich culture, history, and dynamic offerings. Stakeholder & Relationship Management Build and maintain strong relationships with key industry partners, including: Inbound Tour Operators (ITOs), Wholesalers, Travel Agents, and Online Travel Agencies (OTAs) Chief Concierges at Sydneys top hotels Direct clients, ensuring a personalised and seamless experience Tour Coordination & Logistics Confirm tour bookings, issue invoices, and oversee all logistical arrangements. Orchestrate flawless experiences with third-party providers, including transportation, dining, and exclusive events. Maintain accurate records within our CRM platform. Post-Tour Engagement & Quality Enhancement Conduct follow-ups with guests and partners to gather insights and feedback. Use feedback to continually refine and elevate the experience portfolio. Encourage and manage guest testimonials across platforms such as TripAdvisor and Google Reviews. Skills & Qualifications Preferred: Experience in the luxury tourism or travel industry. Strong written and verbal communication skills. Exceptionally strong time management and attention to detail Ability to work independently and proactively. In-depth knowledge of Sydneys cultural, culinary, and hospitality landscape. Ideal Candidate Attributes A passion for curating exceptional travel experiences. A creative thinker who loves a challenge. A great sense of humour and enthusiasm for the industry. Established connections within Sydneys hospitality, arts, and entertainment sectors. Experience in a similar role, such as a Travel Designer at an ITO (not a dealbreaker). Why Join Splendour? Be at the forefront of Sydneys luxury tourism industry. Enjoy insider access to Sydneys most exclusive venues, events, and experiences. Build an influential network across 5-star hotels, international travel partners, and premium lifestyle brands. Contribute directly to the growth of a globally recognised luxury brand. If you are passionate about creating world-class luxury experiences and thrive in a dynamic, fast-paced environment, wed love to hear from you! If you think youre the one send across a cover letter and resume (non-AI, authentic versions preferred) to [email protected] Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries Travel Arrangements #J-18808-Ljbffr

Created: 2026-01-01