General Manager, The Ghan

Be a part of sharing special places and shaping lasting memories with Australias leading experiential tourism business.About the RoleWe are seeking a visionary General Manager for The Ghan, based at the Adelaide Parklands Terminal. This is not your standard leadership role, it is a unique opportunity for a dynamic, innovative, and guest-centric professional to shape the experiences of our guests.In this pivotal role, you will be responsible for:Leading the The Ghan experience, including the curation and development of on-board and off-train experiences that are truly unforgettable.Proactively managing our Net Promoter Scores (NPS) to ensure guest service consistently exceeds expectations.Achieving budgetary targets through strategic management of workflows, labour costs, waste, and supplier relationships.Inspiring and developing a passionate team, cultivating a high-performance culture that puts guests at the heart of everything we do.About YouYour energy, passion, and dedication to exceptional guest service are essential for success in this role. The ideal candidate will be:Organised, strategic, and adept at planning for both immediate needs and long-term objectives.Deeply committed to enhancing the guest experience, aligning every action with our promise of sharing special places and shaping lasting memories.An inspirational leader, skilled at fostering a collaborative and motivated team environment.Attuned to safety, risk management, and compliance, ensuring a secure and welcoming atmosphere for guests and staff alike.What We OfferGenerous discounts on Journey Beyond travel and experiencesAn attractive salaryStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseParental Leave ProgramPurchased Leave PolicyHow To ApplyIf you are interested in this role, click ''apply now'' to forward an up-to-date copy of your CV. Your Rail Journey starts here!Apply now. Join us! #J-18808-Ljbffr

Created: 2025-09-14