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Technical Support Expert (Autodesk/Bentley/RTV/Trimble/MagiCAD/Solibri)Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.Ramboll was founded in 1945 in Denmark. Today, we employ 16,000 engineering, design and consultancy specialists. We hold a leading position in the Nordic market (Denmark, Sweden, Norway, and Finland) and have more than 300 offices in 35 countries.Overview:The Technical Support Expert helps the business have efficient and optimal software utilization by implementing, operating, and managing Production software solutions. The purpose of the role is to ensure technical support of Production software with a specific focus on system support and maintenance.Authority:The Technical Support Expert has the authority to perform relevant activities related to resolving technical Production Software Support cases and providing technical support to users on a defined set of Production Software.Reports directly to Technical Support Manager.Tasks and Responsibilities:System SupportLiaise with Vendor on technical and system-related issuesMonitor Service Level Agreements and follow up with software ownersMonitor and solve technical incidents according to processesProvide user accessSystem MaintenanceMaintenance of software portfolio according to IT policies and proceduresImplement change requests according to specifications from the software ownerDefine non-functional requirementsAlign change requests across the IT landscapeDeployment and releases of changesTimely communication to Business Owner in relation to maintenance windows and releasesPerformance monitoring for critical tools (dependency on vendors)Consult and align with business on the management of vendor plans for upgrades of a defined set of Production Software and specification of versioning plan for global Production Software incl. market specific configurations as well as on test and deployment for any upgrades and changes of Production Software.Manage vendor plans for upgrades of a defined set of Production Software and approve specified versioning plans for global Production Software (aligned with Business)Initiate upgrades and patches of software (incl. Production Software) and align test and deployment plans with BusinessUser Acceptance Test (UAT)/ValidationProvide support to businesses on the execution of user acceptance test.RequirementsThe Technical Support Expert should live up to the below requirements:Have strong and deep technical knowledge of the relevant Production Software asAutodesk INC. solutions as RevitBentley solution as MicroStation, ProjectWiseRTVTrimble International B.V. (TIBV)MagiCADSolibriAnd a deep understanding of the technical aspects of technical Production Software SupportUnderstand business needs and industry trends within Production SoftwareBe informed about industry trends, new technologies and vendor roadmaps within Production SoftwareBe able to deliver on SLA for the team.Personal qualities that will help you succeed in this role include: self-motivated, solution mindset, attention to detail. A team player with ability to work independently with minimum supervision Flexible attitude, in agile environment with frequently changing deadlines can be relied on to meet deadlines, committed to both their work and personal development, with a willingness to widen their experience, including knowledge base and leadership skills. Good communication skills both written and verbal Buildings, Transport, Energy, Environment & Health, Water and Management Consulting #J-18808-Ljbffr