Job Title

SAINT LAURENT Client Engagement Executive page is loaded SAINT LAURENT Client Engagement Executive Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R132503 SummaryABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prt--porter in a 1966 collection called Rive Gauche, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.Today, Saint Laurent collections include womens and mens ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.Job DescriptionROLE This position is based in the Saint Laurent office, directly reporting to SEAO Client Engagement Manager. This role will work in close cooperation and partnership between the retail team and local business partners, ensuring the timely execution of initiatives and reports.MISSIONSupport the SEAO Client Engagement Manager to execute CRM strategies including the development of specific action plans for different client segmentsKeep track of client event metrics and trends, such as ROI, conversion rates and social media outpostsDrive the implementation and execution of corporate clienteling programs (gifting, events, clients experience among online and offline channels) and practices across the regionCollaborate with internal and external business partners in planning and organizing client eventsProvide backend support for CRM digital tools such as client contact messages, e-cards, digital Lookbooks and client reassignment, etc.Perform regular data cleaning and maintenance of customer data to ensure the most accurate and valid database for activation and analysisLiaise with the Retail and Training team to roll out workshops and training sessions for the store team on clienteling tools, habits, etc.PROFILEBachelors degree in Business Administration, Marketing or other related disciplines2 - 3 years of experience in client relationship management, preferably from the luxury fashion, cosmetics or hospitality industryProven ability to drive positive customer experiences that build loyalty and deliver measurable resultsDynamic, passionate about the fashion industryAble to work in a fast-paced environment with high command of efficiencyStrong communication skills and problem-solving skillsGood command of English and MandarinProficiency in Microsoft Office and knowledge of CRM systems will be a plus Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Job TypeRegularStart Date2024-06-01ScheduleFull timeOrganizationSAINT LAURENT AUSTRALIA PTY LTD About Kering A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beaut. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrows Luxury in a sustainable and responsible way. We capture these beliefs in our signature: Empowering Imagination. In 2022, Kering had over 47,000 employees and revenue of 20.4 billion. Join us to shape the Luxury of tomorrow with us. #J-18808-Ljbffr