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Full-timeState: VICJob Status: Full TimeCompany DescriptionLooking for a new challenge, a great work environment, and the opportunity to positively lead and mentor a team?Unified Healthcare Group (UHG) is looking for an engaging, self-driven, people leader with knowledge of the tele services, call centre and/or the workers compensation space.About UHGUHGs purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge, we provide secure online access to a national marketplace of GPs, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.Job DescriptionWhat You Will Be DoingThe Service Manager - Tele Services & Workers Compensation will be responsible for leading a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients, together with our tele services team where the case officer will ensure bookings are made for our nurses who connect with dcotors and health practitioners.Key Responsibilities include, but are not limited to:providing for a positive and engaging experience for your team through collaboration, learning and development opportunities, career progression, reward and recognition.monitor reporting, and manage day to day operational performance, ensuring compliance with systems and processes designed to meet and exceed customer expectations.meet with key customers, manage feedback, escalations, and misses.manage and buildrelationships with key internal and external stakeholders including customer, advisor and medical provider groups.a strong commitment to continuous innovation in how we deliver our goals and partner with our customers.A full position description is available upon request from HR on HRHealthBusinessSolutions@medhealth.com.auQualificationsWhat You Should HaveExperience in leading people within a similar role or industry with an understanding of healthcare, tele services and/or workers compensationdesirableExceptional people and customer relationships skillsProven skills in systems & process improvement, negotiation and influencingStrong written and verbal communication skillsStrong commercial acumenSound IT skills, capacity to learn and master new systems with advanced excel skills an advantageAdditional InformationSo why work for UHG?Our business is the market leader in its field. We are an established business looking to optimise what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve.Our office is located amongst the cafes and shops on Chapel St in Prahran.We offer:Flexibleworking arrangements with one anchor day and a second flex-day combined with the flexibility of working from homeFinancial incentives for meeting KPIsEmployee discounts for health insurance, gyms, pools, and travel clubOptions for novated leasing and some salary sacrificingPaid parental leavePurchased Leave (up to 4 weeks)Employee Assistance ProgramOur culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we''re always up to something fun!Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.Be part of the MedHealth group votedFinancial Review Boss Best Places to Work. Head towww.medhealth.com.au for further details.** We will not be able to support international applicants for this role and previous applicants need not apply.You are welcome here.Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs. #J-18808-Ljbffr