Job Title

We are helping our client who is a top manufacturer for energy storage systems look for a Technical Support Lead to join their team in Sydney. This is an exciting opportunity to join a fast-growing company with a great reputation!Responsibilities:In accordance with the company''s operational development goals, comprehensively plan the customer service strategy and system for the Asia-Pacific region department.Handle major or bulk product quality issues leading to emergencies.Plan, development, establishment, and training of the after-sales team in the regional department, supervising and managing the network system of customer service.Responsible for the formulation and implementation of the department''s annual and quarterly work plans, as well as training plans.Responsible for coordinating with marketing strategies to provide service models for key and major clients.Requirements:5+ years of relevant experience in providing technical and aftersales supportTechnical understanding of relevant products in the renewable energy industryExperience with team managementIf you are interested, do not hesitate to apply and we can have a chat! #J-18808-Ljbffr