Job Title

Hi! And thanks for stopping by! Were MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. Were always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. About the Team This is ateam that needs no introductionbecause customers drive our world.Support, Success & Consulting Servicesrepresent the voice of our customers and are a highly collaborative conduit between Sales,Tech,Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business. Key Objectives & Outcomes - Provide high quality technical assistance and support to MYOB internal and external customers and 3rd party IT companies. - Designing, developing and implementing reports, forms and SQL functionality as required. - Assisting customers to ensure maximum product utilisation and reduced customer effort. - Support and delivery of migration, install & upgrade services - Provision of post service support - Develop knowledge to provide 2nd Tier & escalation assistance as required - Production and usage of Knowledge base articles - Out of Hours work as required - Assist consulting teams with the delivery of installations, training and implementation of the MYOB product range as required. - Assisting customer with service requests and Incident resolution to agreed service levels. - Working with technical delivery areas to address the root cause to incidents - Contribute to the client/partner self-service knowledge base. - Feedback customer sentiment to Leadership group to drive continual service improvement. - Troubleshoot customer queries and where appropriate work with the subject matter experts for assistance in resolving issues or escalating as appropriate. - Involved in the testing of new releases to test usability of the product and troubleshoot issues. - Ensure escalations are dealt with in a timely manner. - Document any new workarounds or solutions to queries, which can be published on our searchable client knowledge base. - Develop comprehensive technical knowledge of the MYOB product range. - Continually participate in self-learning, in conjunction with formal training, to ensure skills are continually developed to ensure ease of providing service to our customers. - Assist customers in transitioning online as new modules become available. Knowledge, & Experience - A commitment to delivering excellent customer service within a service delivery environment. - Experience in supporting application based software. - Sound IT skills, particularly relating to software and troubleshooting. - Proven experience in a direct client contact role. - Excellent oral and written communication and interpersonal skills. - Ability to record information accurately and efficiently. - Concise telephone skills. - Ability to function under a high workload with multiple tasks and changing priorities Salary range: $85,000 - $105,000 Our Culture & Benefits Our values have stood the test of time.If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. See what it''s like to work at MYOB and what we''re all about. Do your best work in a flexible work environment, right down to financial assistance to set up your home officeits called Flexperience, and its designed by you and your team! Our partnership with Smiling Mind helps support the wellbeing of our team members and customers Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! Communities built around Wellness, Belonging and the Planet where you can make a meaningful contribution Access to best-in-class discounts and vouchers from leading retailers, and a lot more. We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. MYOB are an equal opportunity employer and we champion diversity. Dont meet every single requirement of this role?Still apply!Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo.Moving to CultureAddmeans adding team memberswho not only valueMYOBsstandards and workplace culture,but also bring an aspect of diversity that positively contributestoMYOB. So, if youre excited about this role, or about MYOB, wed still love to hear from you!#J-18808-Ljbffr